Lato Est Windows (ABN 56 675 185 707) (“we”, “us”, “our”) understands that protecting your personal and credit information is important. This Privacy and Credit Information Policy outlines how we collect, hold, use and disclose personal information and credit information in accordance with the Privacy Act 1988 (Cth).

This policy applies to customers, suppliers, contractors and other individuals who interact with us in connection with the supply and installation of aluminium doors and windows, glazing products and related services.

1. Information We Collect

Personal Information
Personal information is information or an opinion about an identified or reasonably identifiable individual. The personal information we may collect includes (but is not limited to):

• Name

• Address and site location

• Phone number

• Email address

• Job or project details

• Billing and payment information

Credit Information
Where applicable, we may also collect credit information and credit eligibility information as defined under the Privacy Act, including:

• The fact that you have applied for credit with us

• The amount and terms of credit applied for or provided

• Payment history relating to any credit provided

• Information about overdue payments or defaults

• Credit reports or assessments obtained from credit reporting bodies

• Information from credit referees

• Information relating to insolvency or court proceedings (where relevant)

2. How We Collect Information

We may collect personal and credit information in the following ways:

• Directly from you – when you request a quote, place an order, complete a credit application, enter into a contract with us, or communicate with us by phone, email or online.

• Indirectly – through your interactions with us, including payment of invoices or ongoing account administration.

• From third parties – such as credit reporting bodies, credit referees, suppliers, or publicly available sources where lawful and relevant.

3. Why We Collect, Hold, Use and Disclose Information

We collect, hold, use and disclose personal and credit information for purposes including:

• Verifying your identity

• Assessing applications for credit or trade accounts

• Assessing creditworthiness and managing payment risk

• Supplying aluminium windows, doors, glass and related products

• Providing installation and delivery services

• Preparing quotes, invoices and contracts

• Administering customer accounts and internal record-keeping

• Managing payments, deposits and outstanding balances

• Responding to enquiries, complaints or issues

• Enforcing our legal rights or recovering outstanding debts

• Complying with legal and regulatory obligations

• Any other purpose authorised or required by law

4. Disclosure of Information to Third Parties

We may disclose personal or credit information to:

• Credit reporting bodies and other credit providers

• Guarantors or potential guarantors (where applicable)

• Payment processors and accounting or invoicing systems

• IT service providers and professional advisers

• Debt collection agencies (where payments are overdue)

• Our employees, contractors or subcontractors as required to deliver services

• Courts, tribunals, regulators or law enforcement authorities where required or authorised by law

• Any other party where you have provided consent

We do not generally disclose information to overseas recipients. If this changes, we will update this policy accordingly.

5. Your Rights and Choices

Access
You may request access to the personal or credit information we hold about you. We will take reasonable steps to provide access within 30 days, subject to legal exceptions. An administrative fee may apply.

Correction
If you believe information we hold is inaccurate, out of date, incomplete or misleading, please contact us and we will take reasonable steps to correct it within 30 days.

Complaints
If you have a complaint about how we handle your information, please contact us using the details below. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

6. Storage and Security

We take reasonable steps to protect personal and credit information from misuse, loss, unauthorised access, modification or disclosure through physical, electronic and administrative safeguards.

While we take security seriously, we cannot guarantee the security of information transmitted over the internet, and transmission is at your own risk.

7. Amendments

We may update this Privacy and Credit Information Policy from time to time. The current version will always be published on our website. We encourage you to review it periodically.

8. Contact Us

​​

​

For questions, access requests, corrections or complaints, please contact:

Lato Est Windows
ABN: 56 675 185 707
Email: sales-latoest@outlook.com
Phone: 0434 390 841
Melbourne, Victoria, Australia